Aimendo

The Transactions We Service

AIM Booker

Customized for complexity

AIM Booker leverages Active Monitoring,

initiating the moment your customer's

intent to travel hits the inbox. It reads

provided information, asks for more as

needed and extracts terms to produce

available options.

AIM Booker lets you customize its use

based on the complexity of the traveler’s

request, enabling you to reserve your

agents for more challenging, multi-

variable bookings.

AIM Booker leverages Active

Monitoring, initiating the moment

your customer's intent to travel

hits the inbox. It reads provided

information, asks for more as needed

and extracts terms to produce

available options.

AIM Booker lets you customize its

use based on the complexity of the

traveler’s request, enabling you

to reserve your agents for more

challenging, multi-variable bookings.

AIM Retriever

Invoice and itinery retrieval

AIM Retriever executes as soon as Active

Monitoring reads your customer’s

request. It replies as needed to secure

information mapped to your data

repositories, then rapidly executes

a search to return the requested

documents.

Documents may be returned to a

designated agent, for a personal touch,

or straight to the traveler for high-

speed responsiveness.

You decide.

AIM Retriever executes as soon as Active

Monitoring reads your

customer’s request. It replies as

needed to secure information mapped

to your data repositories, then rapidly

executes a search to return the

requested documents.

Documents may be returned to a

designated agent, for a personal touch,

or straight to the traveler for high-

speed responsiveness.

You decide.

AIM Ask

Everyday information requests

AIM Ask delivers fast answers to the

common questions your agents receive

daily. Started when Active Monitoring

flags a specific type of question,

AIM Ask will locate specific policies,

identify the correct information,

and provide practical answers.

Like every bot in the squad, answers

can flow directly to travelers or alert

an agent for additional clarifications

and context.

AIM Ask delivers fast answers to the

common questions your agents receive

daily. Started when Active Monitoring

flags a specific type of question,

AIM Ask will locate specific policies,

identify the correct information,

and provide practical answers.

Like every bot in the squad, answers

can flow directly to travelers or alert

an agent for additional clarifications

and context.

AIM Policy

Travel policy and client guidance

AIM Policy will find the correct

travel policy for any client or

any agent inquiry and will rapidly

locate and distribute the relevant

information. Requests are read by

Active Monitoring and then validated

against your CRM system to ensure

the right traveler gets the right

answer from the right policy.

AIM Policy will find the correct

travel policy for any client or

any agent inquiry and will rapidly

locate and distribute the relevant

information. Requests are read by

Active Monitoring and then validated

against your CRM system to ensure

the right traveler gets the right

answer from the right policy.

AIM ATC

Exchange, cancel and refund any Amadeus issued ticket

AIM ATC integrates into Active

Monitoring to capture your customers’

requests about ticket changes and

authorized refunds and exchanges.

Built specifically to accommodate

sudden changes impacting air travel AIM

ATC delivers a highly efficient, rapid

response to travelers by validating

tickets for eligibility and determining

applicable options.

It even does the math.

AIM ATC integrates into Active

Monitoring to capture your customers’

requests about ticket changes and

authorized refunds and exchanges.

Built specifically to accommodate

sudden changes impacting air travel AIM

ATC delivers a highly efficient, rapid

response to travelers by validating

tickets for eligibility and determining

applicable options.

It even does the math.

AIM TSA

Wait times, without the waiting.

AIM TSA fits into Active Monitoring

by reading any customer request

estimated wait times issued by the

TSA. It delivers fast, precise answers

to travelers and keeps your agents

focused on mode important tasks.